Need More Information?

At Aspen Surgical, we are passionate about serving our customers. If we can help you with your medical supplies purchase in any way, please feel free to contact our knowledgeable Customer Service team at any time. You may contact us via email at or via the phone and fax information below.

Placing an Order

To make ordering your medical supplies as hassle-free as possible, Aspen Surgical accepts purchase orders via email (preferred method), phone, fax, or online:


Phone: 616-698-7100
Toll Free Phone: 888-364-7004
Fax: 616-698-0525
Toll Free Fax: 888-364-5381

Hours of Operation: M-F 8a-5p EST.  Online and fax orders may be sent at any time. A member of Aspen Surgical’s Customer Service team will confirm these orders during our business hours of operation.

A minimum order of $50.00 is required.

Method of Shipment

Aspen Surgical will accommodate various methods of shipment including FedEx, UPS, DHL, and LTL. For your convenience, we offer tracking online.

Return Policy

Aspen Surgical will accept returns and issue full credit on products that are returned due to shipping or picking errors on our part. Customer Service authorization is required for all product returns. Please contact Customer Service to receive your return authorization number.

Only full, unopened boxes of product will be accepted for return.

The applicable restocking fees will apply.

Restocking Fees 

Time Period


 0 – 60 days  15
 Over 60 days  Not Returnable

Custom products are not returnable, unless you have received faulty product. In this case, you must contact Customer Service to open a customer complaint and arrange for replacement product.

For any customer-requested replacement goods, a new order will be initiated and invoiced separately.

How can I obtain copies of invoices?

Please have your PO number on hand, and contact us via email at

How to obtain order confirmation for an order placed via email/fax

All order confirmations are emailed or faxed based on the contact information provided on the PO.

If you did not receive it, please email

How soon will my order ship?

Typically orders will be shipped within 2 business days.

What is the expedited order/same day shipping cut-off time?

2pm EST